Recent comments in /f/Pennsylvania

Viperlite t1_jd2isbf wrote

A grandfathering policy for long-time, existing customers with a new annual membership for new club members probably would have been the way to go, with increasing menu prices to stem the losses from the 15% discount. That might also encourage fencesitters to join the club under the new terms.

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Viperlite t1_jd2iew2 wrote

Craftsman still honors the lifetime warranty

"Lowes will honor all lifetime warranties no matter where the CRAFTSMAN hand tool was purchased. We ask that customers bring in the item, and we'll replace it if we have the product. If we do not have the product, customers can call the Customer Care Hotline (883-331-4569)."

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nittanylion t1_jd2fsmp wrote

It's just a stupid move. Instead of viewing it as a promotion that bought them customer loyalty, they determined it was too costly and decided to alienate their most loyal customers rather than reevaluate their model.

This is a sign of a business on its way out. All they're doing is sending more people to Axemann, Robin Hood, HVBC, and Antifragile.

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